DELIVERY & RETURNS

Order before 3pm for Next Day Delivery (please choose the next day delivery option at the checkout, weekends and bank holidays are not included – costs may apply).

For same day dispatch on Royal Mail 24, 48 or Special Delivery services, orders must be placed by 3pm, this applies Monday to Friday only, bank holidays are not included. Bank holidays are not considered a working day

Orders placed Friday after 3pm on an upgraded shipping service will be dispatched Monday, please note that the Monday is not included in the delivery estimate.

Orders between £1.00 and £29.99 Sterling (exc.vat) will be charged at £2.79 for shipping to mainland UK

Delivery charges to The Channel Islands, Offshore Islands, Highlands, Scottish Islands, Europe and the rest of the world will vary according to the destination and weight of the parcel. We will always endeavour to obtain the most competitive price, therefore we price each order individually.

Prices for the products on this website and the shipping charges above are excluding VAT at 20.0% and will be added on automatically at checkout.

Delivery will be made to the address specified when you make the order.

Requested safe spaces: If you have requested for your parcel to be left in a safe space or with a neighbour and this goes missing, we will not be liable or required to take further action.

For all UK orders, we aim to deliver items within 7 working days (weekends and bank holidays not included). Whilst we make every effort to ensure all deliveries are completed within the said time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are unable to deliver an item within the delivery time given.

A signature may be required at delivery. By placing an order you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery. A signature may be required for orders by a person aged 18 or over. Please ensure someone aged 18 or over is available to sign for goods delivered.

In the event of  customer absence at the time of deliver, an attempt will be made by the courier to re-deliver another day. Any request to deliver to an alternative address, after repeated failed attempts by the courier, will incur extra postage charges.

We do not deliver to PO Box numbers.

Late delivery does not entitle you to refuse or cancel the order.

Delivery will be by APC, Fedex, Royal Mail, or any other delivery system of our choice.

Orders despatched by airmail, please allow 7 – 14 working days.

When ordering salon furniture, we will inform you of the estimated delivery time shortly after receiving your order. As some items are not despatched by our courier, they may therefore take a little longer. Some furniture items purchased may be subject to additional carriage charges. Prices will be available on application. Non-standard items such as specific salon furniture colours, sizes etc cannot be cancelled.

Furniture & equipment orders that are cancelled more than 5 working days after being placed, will be charged at 20% of the value of the goods.

Whilst all reasonable endeavours have been made to check the accuracy of the information contained within this site, JRL UK does not warrant the accuracy of the information contained herein. Furthermore, JRL UK or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Furthermore, JRL UK or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organisations or persons referred to directly or indirectly within this website.· All items are guaranteed according to the manufacturer’s warranty.

 

RETURNS POLICY

Please note we do not allow returns on our clearance items unless the product is faulty.

This applies to items purchased from this site only.

Please note that we are unable to process a refund or replacement unless we have the item back with us. In the event that the item is so damaged that it can not be returned to us, this will be decided for on a case-by-case basis.

Our guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened with seals, packaging and shrink-wrap intact and we will issue a full refund or credit note to the value of the item. This means a visual inspection and not a product trial.

For your protection, we recommend that you use a recorded-delivery service.

Please note that you will be responsible for the cost of returning the goods to us unless the wrong product was delivered, or the item is faulty. Please package the relevant item securely in at least the packaging it was received and send it to us with a copy of your invoice so that we receive it within seven working days of the day after the date that the item was delivered to you.

Any Post & Packing charges by JRL UK will not be refunded if goods are returned to us by the customer or by any of our courier services (after several attempts without success) unless the wrong product was delivered, or the item is faulty.

Please note: we can only accept the return of opened items if they are faulty.